OPS571
Operations and
Supply Chain
ManagementSteve Allen Introductions
• Name• Where do you work• What type of job do you do• Why do you want a degree
2 Course Objectives
• Define Operations and Supply Chain
• Understand how Process Design, Supply Chain
Design, Project Management, and Process
Improvement work together to improve the Supply
Chain Process.3 What is Supply ChainThe sequence of processes involved in
the production and distribution of a
commodity.Raw
MaterialTransportation
& LogisticsManufacturingTransportation
& LogisticsWholesal
eTransportation
& LogisticsCustomer4 What is Supply Chain
ManagementThe central idea of supply chain management
is to apply a total system approach to
managing the flow of information, materials,
and services from raw material suppliers
through factories and warehouses to the end
customer.5 What is a Transformation
ProcessA transformation process is defined as a
user of resources to transform inputs into
some desired outputs6 Transformations
• Physical–manufacturing
• Locational–transportation
• Exchange–retailing
• Storage–warehousing
• Physiological–health care
• Informational–telecommunications7 What is a ProcessA series of actions or steps taken in order
to achieve a particular end.synonyms:procedure, operation, action, activity, exercise, affair, 
business, job,task, undertaking “investigation is a long
process”
8 Goods and Services
• “If you drop it on your foot, it won’t
hurt you.” (Good or service?)
• “Services never include goods and
goods never include services.” (True or
false?)9 Product Development
Process
Product
ProductPlanning
PlanningConcept
Concept
Developmen
Developmen
ttTesting
Testing&&
Refinement
RefinementProduction
Production
Ramp-up
Ramp-upSystem
System
Level
LevelDesign
Design
Detail
Detail…

learning team reflection